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Accessibility statement

Affordable and Accessible Housing Registry digital accessibility statement

The Los Angeles Housing Department welcomes your feedback on the accessibility of the Portal. Please email lahd.achp@lacity.org or call 213-808-8550 if you encounter accessibility or usability issues.

This website is designed to deliver an Affordable and Accessible Housing Registry (“Registry”) experience that achieves “Level AA” conformance according to the Web Content Accessibility Guidelines v2.1 (WCAG 2.1).The Web Content Accessibility Guidelines (WCAG), published by the Web Accessibility Initiative of the World Wide Web Consortium, defines best practices for designers and developers to improve accessibility of websites for people with disabilities, particularly those with visual impairments.

Compatibility

The Registry is designed to be compatible with, and tested on, the following assistive technologies:

  • The latest versions of Chrome, Firefox, Edge and Safari web browsers
  • Screen readers and magnification tools within web browsers for computers (Windows & Mac) and mobile devices (iOS/iPhone & Android)

In keeping with the current industry best practice, the Registry does not support any version of Internet Explorer.

Accessibility of the Registry relies on the following technologies installed on your computer or mobile device: HTML, WAI-ARIA, CSS and JavaScript.

The City of Los Angeles is not responsible for any special, indirect, incidental, punitive, or consequential damages that may arise from the use of, or the inability to use the Website and/or materials contained on the Website, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance, whether the material is provided by the City of Los Angeles or a third-party.

Despite best efforts to ensure accessibility of the Registry, there may be some limitations. Below is a description of known limitations and potential solutions.

  • Limited ability to test with older versions of JAWS (Job Access With Speech), due to the cost and complexity of the software. For JAWS testing, LAHD relies on external manual testers, which can take more time than in-house testing. Please note, however, that Portal developers are currently undergoing a certification process through International Association of Accessibility Professionals (IAAP) to improve their ability to address JAWS screen reader issues.

How the Portal’s accessibility is evaluated

The following are employed to assess the accessibility of the Affordable and Accessible Housing Registry:

  • Initial assessment, leveraging automated reporting tools that provide an overview of issues present across the site.
  • Follow-up on the initial automated reporting with manual compatibility testing with screen readers and magnification tools on computers and mobile devices, with assistance from accessibility community partners.
  • Usability testing with community members with lived experience with disability to complement the expert testing with accessibility community partners. Usability testing with a range of people with different experiences can reveal issues that would be missed otherwise.
  • Use of tools during automated testing that, coupled with manual QA, ensure standards are met.
  • Features tested to ensure compatibility with basic assistive technologies through our accessibility community partners.
  • Introduction of new features are tested to ensure they are compatible with basic assistive technologies.
  • Continued regular user testing sessions with accessibility community partners, including people with disabilities..
  • Expand the pool of accessibility community partners to include additional feedback from persons representing a wider range of disabilities, as well as varying technology expertise, age, ethnicity and education.